The typical RFP process is like reading a company’s highlight reel on social media. You’re only seeing what they want you to see.
Choosing a BPO partner through conventional RFPs often leaves businesses disappointed when reality doesn’t match the proposal.
Here’s what I recommend:
🔷 Spend time on-site to observe culture, operations, and team dynamics.
🔷 Talk directly to frontline employees.
🔷 Watch their technology in use during live operations. (Don’t rely only on demos.)
🔷 Verify case studies by speaking with previous clients.
🔷 Pay attention to small details that signal potential red flags. (Look for signs of stress or disorganization.)
🔷 Demand transparency in KPIs and past performance.
🔷 Check their community involvement and CSR initiatives.
🔷 Evaluate how they handle crises and disruptions.
If you want promises, send an RFP. But if you want results, dig deeper. Get the facts.
Better yet, just call me. 😎