I’m seeing a lot of 💡 epiphanies 💡about how happy employees are creating happy customers.
If you’re just now learning that improving the employee experience leads to better CX, welcome to a club my grandfather roped me into back when I was a kid working on a farm.
This. 👏 Is. 👏 Not. 👏 News. 👏
Some news might be putting plaques on the wall about “employees first.” This does not equate to employee happiness.
If you want agents to serve customers, lead by example and serve your agents.
If you truly care about your people — if you want to put employees first— you have to treat them with compassion.
And compassion requires action.